SEGI certifications
The University of Liège's Service Général d'Informatique (SEGI) has several external certifications.
ISO 9001:2015 (formerly 9001:2008)
ISO 9001:2015 specifies the requirements for a Quality Management System when an organization:
a) must demonstrate its ability to consistently provide products and services that meet customer requirements and applicable legal and regulatory requirements, and
b) aims to increase customer satisfaction through the effective application of the system, including processes for improving the system and ensuring compliance with customer requirements and applicable legal and regulatory requirements.
In March 2015, SEGI's Pôle ULIS quality management system was approved for the first time by Euro-Quality-System in accordance with ISO 9001:2008.
In August 2015, this certification was extended to the OPERATIONS Pole.
Follow-up audits take place every year, and a renewal audit takes place every 3 years.
In February 2018, the renewal audit was carried out by Euro-Quality-System.
On this occasion, SEGI as a whole obtained ISO 9001:2015 certification (ULIS Division, OPERATIONS Division, DEVELOPMENTS Division, Transversal Functions).
In February 2021, Euro-Quality-System renewed SEGI's dual certification (ISO 9001:2015 and ISO 27001:2013).
In April 2024, Euro-Quality-System renewed the SEGI's dual certification (ISO 9001:2015 and ISO 27001:2022) for the 2nd time.
SEGI's ISO 9001:2015 certification covers all its activities, namely:
Consulting, analysis, design, development, implementation, operation, hosting, support, maintenance and expertise in the fields of:
- IT networks and telecommunications
- Business software, Web and Cloud solutions
- ULIS software solutions
- Datacenters, high-availability infrastructures
- Management of users, IT assets and server and storage infrastructures
SEGI's commitments are formalized in its Quality Policy.
ISO 27001:2022 (formerly 27001:2013)
ISO 27001:2022 specifies the requirements for establishing, implementing, maintaining and continuously improving an Information Security Management System in the context of an organization.
It also includes requirements for the assessment and treatment of information security risks, tailored to the needs of the organization.
SEGI's information security management system was first approved by Euro-Quality-System on January 18, 2017, in accordance with ISO 27001:2013.
Follow-up audits take place every year, and a renewal audit takes place every 3 years.
As part of the renewal of its ISO 9001 certification in 2018, SEGI is fully integrating its 2 certifications, and obtaining early renewal of its ISO 27001:2013 certification in February 2018.
In February 2021, Euro-Quality-System renewed SEGI's dual certification (ISO 9001:2015 and ISO 27001:2013).
In April 2024, Euro-Quality-System renewed SEGI's dual certification (ISO 9001:2015 and ISO 27001:2022) for the 2nd time.
SEGI's ISO 27001:2022 certification covers all its activities, namely:
Consulting, analysis, design, development, implementation, operation, hosting, support, maintenance and expertise in the fields of:
- IT networks and telecommunications
- Business software, Web and Cloud solutions
- ULIS software solutions
- Datacenters, high-availability infrastructures
- Management of users, IT assets and server and storage infrastructures
SEGI's commitments are formalized in its Security Policy.
Standards references
The Quality Management System has been drawn up and complies with the following standards:
- ISO 9001:2015: Quality Management System - Requirements.
- ISO 9000:2015: Quality Management System - Essential principles and vocabulary.
For the continuous improvement of its quality system, and thus its performance, SEGI relies on the following standards:
- ISO 19011:2011: Guidelines for auditing management systems.
- ISO 9004:2018: Quality management - Quality of an organization - Guidelines for achieving sustainable performance.
The Information Security Management System has been developed and complies with the following standard:
- ISO 27001:2022: Information security, cybersecurity and privacy -
Information security management systems - Requirements.
PRINCE2
SEGI is certified in project management according to the PRINCE2 methodology as of September 22, 2016 by QRP International.
PRINCE2® - PRojects IN Controlled Environments - is a structured, pragmatic method for effectively managing your projects. It is a process-based approach to project management, offering an easily adaptable and scalable method for managing all types of project. It is used and recognized internationally as Best Practice, and has become a de-facto standard for organizing, managing and controlling all types of projects.
PRINCE2 breaks down the project into phases, providing effective control of resources and better reaction and adaptability to change. The Method is"product-based", which means that project planning focuses on the delivery of results, not just the execution of activities. PRINCE2 is guided by the Business Case, which describes the rational justification and business benefits of the project, and is revised during the course of the project to ensure that the objectives remain appropriate and will be achieved. PRINCE2 also provides a common language throughout the project and milestones within a contractual framework.
