Student Helpdesk

Problems using Microsoft 365 (Office)? Can't connect to your VPN? Computer failure? Lost data to recover? The Student Helpdesk can help you solve your IT problems.

Our services

By students, for students! This is the concept behind our helpdesk, which is run entirely by a team of ULiège jobbers under the direct supervision of the IT department (SEGI), to provide students and PhD students with IT support throughout their studies, and for any type of problem.

Your institutional platforms : use of myULiège, eCampus, Celcat, myUnicast, etc.
Your tools : VPN connection, multi-factor authentication, use of Microsoft (Office) 365 suite, ...
Specific software
Your hardware: a problem? Let's take a look together ... (interventions on equipment limited according to our assessment of impact and risk)

How to contact the Student helpdesk IT ?

Ask SAM Student !

Create an online request and receive a response as soon as possible.

Create a request

Already have a request?

Follow a current request

For direct assistance (if remote assistance is not possible), contact the Helpdesk via SAM to schedule an appointment with their team during opening hours.

Opening hours

Opening hours (only by appointment) :

Tuesday PM (1pm to 4pm) at Sart-Tilman
Wednesday PM (1pm to 4pm) in town
Thursday AM (9am to 12pm) in town

Bâtiment O4 (Galerie Opéra)
Floor -1 | Espace créativité
+32 (0)4 366 39 98

Join our team

Heldpesk is currently expanding its team with new jobbers. For IT enthusiasts, if the idea of helping other students and solving problems(hardware and software) appeals to you, don't hesitate to consult the job offers of Service Général d'Informatique de l'ULiège.

Contact

Helpdesk Student

Votre contact privilégié pour les problématiques informatiques étudiantes

+32 (0)4 366 39 98

Tickets (24h/7j)

Effectuer une demande

updated on 11/11/25