Student Helpdesk
Having trouble using Microsoft (Office) 365? Difficulties connecting to Wi-Fi or VPN, or accessing your student email account? Is your computer faulty? Need to recover lost data? ...
The Student IT Helpdesk is here to help you solve your IT problems.
Our services
- Your institutional platforms: use of myULiège, eCampus, Celcat, myUnicast, etc.
- Your tools: VPN connection, multi-factor authentication, use of the Microsoft (Office) 365 suite, etc.
- Specific software
- Your equipment: A problem? Let's take a look together... (interventions on equipment are limited according to our assessment of the impact and risk)
How can I contact the Student Helpdesk (IT) ?
Ask SAM Student!
Submit an online request and receive a response as soon as possible.
Already have a request in progress?
For direct assistance ( if remote assistance is not possible),we will offer you an appointment with our team during office hours.
Office hours
Office hours (by appointment only):
Downtown = Monday AM, Wednesday PM, Thursday AM
Sart-Tilman = Tuesday PM
Other slots available upon request (via SAM)
at Sart-Tilman or in town, depending on availability
Building B1
Building O4 (Galerie Opéra | Floor -1 | Creative space)
https://sam.student.uliege.be
Join the team
The Helpdesk is currently expanding its team with new student workers. If you are passionate about IT and interested in helping other students and solving problems (hardware and software), please visit the job offers from ULiege IT Service (SEGI).
Votre contact privilégié pour les problématiques informatiques étudiantes
+32 (0)4 366 39 98
Tickets (24h/7j)
